FAQ
Check out our Frequently Asked Questions below. If you still need help please contact us.
Shipping
Where do you ship to?
We ship to US addresses and Japan at this time.
How long does shipping take?
We usually ship your orders within 2 business days. Most orders are shipped via USPS, Global Advantage or Priority Mail. Orders are shipped from Texas.
How do I track my order?
You will received a tracking number upon shipping and it can be tracked via USPS.
Returns
How do I return an item?
Please contact us at hello@cotton-studio.com within 30 days of receipt. Some items are not eligible for returns. Please see here.
How long does it take to process my return?
Please allow 7-10 days to process your return.
Can I exchange for a different item?
Please contact us at hello@cotton-studio.com
General
Do you cut continuous yardages?
Most fabrics are sold in 1/2 yard increments. If there is an issue with cutting a continuous piece, we will notify you before shipping your order. Precut fabrics are already cut.
Do you offer a special cut?
Yes! Please contact us.
Where are you located?
We are located DFW area in Texas.
Can I change or add my order?
Yes, please contact us at hello@cotton-studio.con. We can combine or change your order if your order is not shipped yet.
Do you charge sales tax?
Orders that ships to Texas addresses are charged a sales tax. Orders to out of state addresses will not be charged sales tax.